FloMarching Update

Yesterday, I wrote what can best be described as a tirade about the customer support I received from FloMarching while experiencing multiple issues with their live stream of the DCI Southeastern premiere event. You can read that article here.

Since then, I have received incredible response from members of the FloMarching team. Specifically, I have heard back from Erik Kosman, an audio engineer consultant; Andy Schamma, content creator; and Wesley Sullivan, senior manager of rights acquisition. Because of their proactive response, I’ve come to understand that the people at FloMarching themselves are not the issue. They are passionate about what they are doing and are going above and beyond to make the live stream experience incredible. Customer service, however, is under the generic FloSports umbrella, and out of the control of the FloMarching group. This means that they are just as frustrated by my experience as I am, if not more so.

Erik and Andy make sure that I received a response from FloSports Support and I am now working with one of their support team members regarding last night’s experience. Wesley is also doing everything he can to make sure that my experience was the exception instead of the rule. All three members of the FloMarching team have demonstrated the type of customer support and service which I try to give to my clients. Because of this, I am now considering renewing my FloMarching subscription and am even watching tonight’s Wake Forest Tour of Champions show. So far, it’s been a clean streaming experience.

FloMarching Review

I was experiencing issues with the FloMarching feed from tonight’s DCI Southeastern regional. At around 7 PM Eastern, I sent an email, per FloMarching’s recommendation, to their support, explaining the problems I was having and, well requesting support.

Some of the problems I experienced tonight:

  • Getting a “Sorry, there was an unkown error with the video media.” error (and, yes, “unkown” was spelled like that) on the multi-cam feed, sometimes 4-5 times during a single corps performance.
  • Later in the night, multiple times where the multi-cam feed rebuffered, again sometimes during the same performance
  • The video freezing on the high cam feed.

These all happened on a Roku Premiere with the FloSports app and an Internet connection which averaged 85 Mbps down, more than enough to handle a live stream

I heard nothing from them the rest of the night, had more problems with the live stream, and, at 10:45 PM Eastern, sent the following email:

Support,

I sent my request to you almost four hours ago, during a live event. I have received NO SUPPORT whatsoever and now I am experiencing significant issues with both the multi-cam and high cam feeds. If I do not receive a response by the end of tonight’s webcast, I am requesting immediate cancellation of my account and a pro-rated refund of my subscription. This is unacceptable support. If I treated my clients like this, my company would be shut down and defending lawsuits.

Kevin Gamin

Again, no response.

I’ve cancelled my subscription. Looks like the only way I’ll experience DCI, BOA, and WGI is live and in person.

The problem wasn’t even that I was experiencing problems. The problem was the complete radio silence from FloMarching support. That’s horrible and unacceptable customer service. As I stated in my email, I would lose business and my company would be out of business in no time if we treated our clients like that.

Well, FloMarching just lost my business, and I’m sure I’m not the only one based on the many complaints I’ve seen throughout the season.

If you haven’t signed up for FloMarching yet, I would recommend you stay that way. Save your money and your state of mind.

2017 Legends Drum Corps Open Photos

I took some photos of the various drum corps performing at last Saturday’s Legends Drum Corps Open. Please feel free to take a look at them. If you’d like to share any of the photos, please be sure to give me credit. Finally, if you’d like, you also have the option to join the Google Photos album for the show and add your own photos for everybody to see!

2017 Legends Drum Corps Google Photos Album

2017 Legends Drum Corps Open – DrumScorps App

The 2017 Legends Drum Corps Open is taking place on just two days! You can find out everything you need to know about this and other shows with the DrumScorps app, powered by Drum Corps Planet. The app is FREE to download for iOS andAndroid. You can also subscribe for access to show recaps and to remove ads for just $1.99 a year!

DrumScorps iOS app

DrumScorps Android app

Screenshots of DrumScorps’ Legends Drum Corps Open info:

2017 Emerald City Music Games – LIVE From the Stands! Coverage

The 2017 drum corps season is kicking into high gear as DCI begins its stretch of major regional events. This also means that drum corps is coming back to the Midwest soon! In two weeks, I’ll be providing LIVE From the Stands! coverage of the 2017 Emerald City Music Games competition in Dublin, Ohio, on Monday, July 31st. If you’ll be at the show, be sure to say hello!

What: 2017 Emerald City Music Games

Where: Dublin Coffman High School Stadium

When: Monday, July 31st, 7PM Eastern

Who: Blue Stars, Bluecoats, Cincinnati Tradition, Colts, Crossmen, Oregon Crusaders, Pacific Crest, Seattle Cascades

2017 Legends Drum Corps Open – Social Media Coverage

It’s just one week away from the 2017 Legends Drum Corps Open, part of the DCI Open Class tour. As you may know, I will be covering the show for Drum Corps Planet as part of our LIVE! From the Stands series, as well as writing the show review for Drum Corps World. Being the 21st century, there is also a social media component to my coverage and the experience.

First, if you’ll be at the show, be sure to check in on the Legends Drum Corps Open Facebook event page and/or Google+ event page.

Second, I’ll be posting my thoughts and photos of each of the performing corps on my social media accounts. Make sure you follow me on TwitterFacebookGoogle+, and Instagram.

Finally, be sure to follow each of the corps on their social media accounts as they post photos and updates before, during, and after the show. You can find a list of drum corps social media accounts here.

Competing corps:

  • Colt Cadets
  • Legends
  • Les Stentors
  • Music City
  • River City Rhythm
  • Shadow

Whether you’re coming to the show or will be following along online, I hope to see you next Saturday!

2017 Legends Drum Corps Open – LIVE From the Stands! Coverage

One of the side benefits of living in the Midwestern United States is that a good portion of the annual DCI tour takes place within driving distance of my home, especially during the final few weeks of the season. After almost a month of no live drum corps blasting my face off, the time is coming for me to get my fix once again. You can join me as I’ll be providing LIVE From the Stands! coverage of the 2017 Legends Drum Corps Open competition in Three Rivers, Michigan on Saturday, July 22nd. If you’ll be at the show, be sure to say hello!

What: 2017 Legends Drum Corps Open

Where: Three Rivers High School Stadium

When: Saturday, July 22nd, 7PM Eastern

Who: Colts Cadets, Legends, Les Stentors, Music City, River City Rhythm, Shadow

June 2017 Drum Corps World Show Reviews

The 2017 drum corps season has started, and so has my show review season!

I reviewed two shows for the June edition of Drum Corps World. The first was the DCI Tour Premiere cinecast on Thursday, June 22. The focus of that review was on the technical aspects of the cinecast. A separate review of the performances is also in the June issue.

The second review was of the Innovations in Brass: Massillon show on Saturday, June 24. That review was a performance review of all 5 World Class and 2 SoundSport corps which performed that night.

You can find my cinecast review here.

You can find my Massillon show review here.

You can also find my LIVE From the Stands live blog coverage of the Massillon show here.

UPDATE: Photos I took during the Massillon show are located here. I’ve opened the album to allow you to add your photos as well!

Finally, the full digital edition of this month’s Drum Corps World can be found here.

UPDATED 2017-05-21: 2017 Drum Corps Schedule

Shows I am definitely attending:

DCI Live Webcast Schedule:

WGI Percussion Social Media Accounts I’m Posting From This Week

I’ll be posting on the following accounts for the 2017 WGI Percussion Championships this week:

  • Facebook – WGI page
  • Twitter – @WGItweets and @WGIpercussion
  • Instagram – @wgisportofthearts and @wgipercussion
  • Snapchat – wgisnaps
  • Periscope – wgitweets
  • Tumblr – crystal@wgi.org (Crystal is heading the WGI social media team)