One of the worst feelings in the world for a computer user is when they cannot get into their PC to do anything. Whether it be a desktop that won’t power up, a virus infecting your laptop, or Windows just being plain stupid, your heart sinks to your toes and panic starts to set in as you realize your very important information is now completely inaccessible.
One such example is a message one of my Facebook friends recently received when attempting to log into Windows. While his login information was correct, he would get the following message:
“The User Profile Service failed the logon. User profile cannot be loaded”
Windows then returns to the login screen.
What this most likely indicates is that your user profile may be corrupted, preventing Windows from loading the profile. Fortunately, your programs and files are still accessible, although it will take some work to get you back up and running.
Here is the fix:
1. Reboot the PC.
2. When your PC starts booting (manufacturer logo on the screen), start hitting the F8 key.
3. A menu should appear. Choose the option called “Safe Mode with Networking” (regular Safe Mode will also work).
4. When you get to the login screen, log in as user “Administrator” and a blank password. This should get you into Windows.
5. Go to C:\Users and make a copy of your user folder. You can put it on the Desktop or right on the C drive.
6. Click on the Start menu, right-click on “Computer”, and select “Manage”.
7. In the Computer Management window that opens, expand the “Local Users and Groups” folder on the left and then click on “Users”
8. Find your user account and DELETE IT. Don’t worry. This is why you made a copy of your profile folder.
9. Right-click in an open area of the Users list and choose “New User”.
10. Create your user account. You can even use the same username and password you had before.
11. Reboot the PC. Once the login screen comes up after rebooting, try logging in with your user account.
12. If successful, you may find your user profile is freshly created. No worries, just copy everything from the copy you made earlier into your new user profile in C:\Users and everything will show back up.
NOTE: If you get the same message when trying to log in at step 11, you will most likely have to repeat steps 1-4, this time deleting your original user profile folder. Again, you made a copy of your profile so you can copy everything back over once you log into your account again.