Yesterday, I wrote what can best be described as a tirade about the customer support I received from FloMarching while experiencing multiple issues with their live stream of the DCI Southeastern premiere event. You can read that article here.
Since then, I have received incredible response from members of the FloMarching team. Specifically, I have heard back from Erik Kosman, an audio engineer consultant; Andy Schamma, content creator; and Wesley Sullivan, senior manager of rights acquisition. Because of their proactive response, I’ve come to understand that the people at FloMarching themselves are not the issue. They are passionate about what they are doing and are going above and beyond to make the live stream experience incredible. Customer service, however, is under the generic FloSports umbrella, and out of the control of the FloMarching group. This means that they are just as frustrated by my experience as I am, if not more so.
Erik and Andy make sure that I received a response from FloSports Support and I am now working with one of their support team members regarding last night’s experience. Wesley is also doing everything he can to make sure that my experience was the exception instead of the rule. All three members of the FloMarching team have demonstrated the type of customer support and service which I try to give to my clients. Because of this, I am now considering renewing my FloMarching subscription and am even watching tonight’s Wake Forest Tour of Champions show. So far, it’s been a clean streaming experience.